privacy & cookie policy

This website is run by Botox Global (“we”, “us”, “our”) at botoxglobal.com. We supply aesthetic products to licensed professionals and clinics only.

We are responsible for the personal information you give us through this website. For any question about your data, or to use your rights, email [email protected].

• account and clinic detailsyour name, email, phone number, clinic or company name, clinic address, profession, whether you are licensed, the products you’re interested in, your typical monthly spend and how you heard about us.
• order detailsbilling and delivery addresses, the products you buy, order totals, delivery choices and your order history.
• payment informationcard payments are handled by Worldpay. we receive confirmation that a payment succeeded and limited details such as the card type and last four digits, never your full card number or security code.
• messagesanything you send us through our contact form, email, WhatsApp or the on-site assistant.
• technical informationyour IP address, browser and device type, and the pages you visit. we use your approximate location (country) to show prices in your currency and the right delivery options.
• marketing preferenceswhether you’ve signed up to our emails, and how you interact with them.

• to process and deliver your orderstaking payment, packing and shipping with DHL Express, sending order and tracking emails, and handling returns or problems. we need this to fulfil our contract with you.
• to run your accountso you can sign in, see your orders and reorder quickly.
• to check you can buy from usour products are for licensed aesthetics professionals only, so we ask about your profession and licence and may contact you to verify them. this is in our legitimate interest and helps keep these products in qualified hands.
• to prevent fraud and keep the site securefor example screening suspicious orders and blocking automated sign-ups.
• to improve our website and serviceusing analytics to understand which pages and products are useful.
• to send you marketingonly if you’ve opted in. you can unsubscribe at any time using the link in every email.
• to meet legal obligationssuch as keeping tax and accounting records and preparing customs paperwork for international deliveries.

We only share what each provider needs to do their job, and they may only use it for that purpose.

• Worldpayto process card payments securely.
• DHL Expressyour name, delivery address, phone number and email, plus order details for customs declarations, so your parcel can be delivered.
• email providersto send order emails (SendLayer) and, if you’ve opted in, marketing emails (such as Mailchimp and Klaviyo).
• Reviews.ioto invite you to review your order and to show reviews on our site.
• GoogleGoogle Analytics to understand how the site is used, and Google Maps address lookup when you sign up.
• Metorikorder and sales reporting for our team.
• Cloudflare and our hosting providerto deliver the website quickly and protect it from attacks.
• OpenStreetMap address search (Photon by Komoot)when you search for your clinic address while signing up, what you type is sent to this service to suggest matching addresses. it isn’t linked to your account.
• jsDelivrdelivers the phone-number checking tool used at sign-up. it doesn’t receive your number.
• authoritiescustoms, tax or law enforcement authorities, only where the law requires it.

Because we ship worldwide and some providers operate internationally, your information may be processed outside your country. Where the law requires it, we rely on safeguards such as standard contractual clauses.

• orders and invoicesfor as long as tax and accounting laws require.
• your accountuntil you ask us to close it, or after a long period of inactivity.
• marketinguntil you unsubscribe.
• messagesfor as long as needed to help you, and to keep a record of what was agreed.

Every page on botoxglobal.com is served over an encrypted connection (HTTPS). Card details are entered into Worldpay’s secure fields and never touch our servers. Access to customer information is limited to the people who need it to run your orders, and we use security tools to block fraud and attacks.

No website can be 100% secure, so please keep your password private and tell us straight away if you think your account has been misused.

Depending on where you live, you have the right to:

• see your dataask for a copy of the information we hold about you.
• correct itask us to fix anything that’s wrong or incomplete.
• delete itask us to erase it, unless we must keep it by law (for example invoices).
• object or restrictask us to stop or limit how we use it.
• take it with youreceive your data in a common format.
• withdraw consentfor marketing or cookies, at any time.

Email [email protected] and we’ll reply within one month. If you’re unhappy with how we’ve handled your data, you can also complain to the data protection authority in your country.

Cookies are small files stored in your browser. We use them to keep your cart and sign-in working, remember your choices and understand how the site is used. Some are set by the services listed above.

Managing cookies: you can block or delete cookies in your browser settings at any time. Blocking essential cookies will stop the cart, checkout and sign-in from working. To opt out of Google Analytics on every website, you can install Google’s opt-out browser add-on.

Our website and products are for qualified professionals only. We don’t knowingly collect information from anyone under 18.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.